Senior Sales & Website Executive
Jul 2021 - Mar 2026
(
4
Years
7
Months
) - Melbourne, Australia
- Designed and implemented website functionality as directed by the Head of Commercial
- Continuously improved the UI/UX on Micron21 website
- Followed CI/CD processes in the development and deployment of features
- Integrated website with external knowledgebase and support system via REST API
- Integrated website with internal Domain Panel system via API for the launch of a new domain TLD, allowing clients to apply for new .au direct domains
- Designed and implemented HTML email templates for newsletters, order emails, and other outbound emails, maintaining consistent styling across various email clients
- Directed and assessed the code quality of external web developers to deliver new web features in a structured and documented manner
- Ensured all code followed good coding practices, follows MVC principles, was well documented, and was thoroughly tested and maintained in code repositories
- Produced regular newsletters, technical whitepapers, online articles and social media posts
- Created detailed proposal documents and templates as part of larger sales, new inbound customers, and formal bidding processes
- Produced sales collateral and marketing material as directed by the Head of Commercial
- WordPress technical expert on formal proposals and tenders
- Escalation point for all WordPress related enquiries or issues
- Assisted with internal sales enquires via inbound phone, email and live chat
- Provided technical knowledge and assistance to other teams
- Managed the internal sales pipeline
- Assisted with training staff in customer relations, cPanel, WHM, DNS, and other technical areas