System Administrator / Technical Support / Web Developer
Jun 2014 - Mar 2019
(
4
Years
8
Months
) - Melbourne, Australia
- Daily operation and administration of WHM / cPanel servers running LAMP stack
- Front-end UI/UX design and back-end development of WD3 Web Hosting website
- Web development project management for mid-sized businesses, including coordinating with project team to ensure deadlines are clear and met on time
- Quote for web development projects, making sure that quotes are accurate and meet all client requirements
- Diagnose various email / website / server related issues using FOSS and custom in-house tools
- Secure websites against infection and disinfection of existing websites
- Monitor distributed server logs
- Registration and installation of SSL certificates for client domains on cPanel and AWS
- Customised various in-house diagnostic software via PHP and CSS
- Management of email and phone support enquiries and sales process
- Daily operation and administration of WHMCS billing system, including support ticketing system
- Domain registration and issue resolution across multiple registrars
- Manage website/email/DNS transfer process for clients moving between web-hosting servers, while ensuring minimum downtime
- Deployment of enterprise level email hosting solutions (Microsoft Exchange & G Suite) and provide ongoing client support
- Analyse client website performance and provide reports detailing changes to improve website load times (usually including installing caching software, optimising website elements, implementing the use of a CDN, and upgrading to more powerful server infrastructure).