IT Technical Officer / Support
Jan 2011 - May 2014
(
3
Years
3
Months
) - Melbourne, Australia
- Daily operation and administration of WHM / cPanel servers running LAMP stack
- Management of email and phone support enquiries and sales process
- WordPress website development for small businesses
- Registration and installation of SSL certificates for client domains on cPanel servers
- Domain registration and issue resolution across multiple registrars
- Daily operation and administration of WHMCS billing system
- Diagnose various email / website / server related issues using FOSS and custom in-house tools
- Responsible for the in-office network, including Internet connectivity, desktop, and email systems